2025 Speakers

As the Head of Global CX Solution Engineering at Zoom, Amy leads a team who are trusted advisors and enables clients to envision how the Zoom platform can transform their CX strategy. In Amy’s extensive experience she has held a number of esteemed roles including VP of Global Technical Solutions Engineering at Genesys, Director of Specialty Solutions Engineering and Demo Engineering at Twilio and 13 years at Cisco where she led a global team with a focus on technical sales and customer enablement. Amy is passionate about leveraging technology to deliver infinitely better customer experiences.